4/14/2023 0 Comments Zgallery zcommander![]() Unfortunately, Z Gallerie is not one of them and we will never shop with them again! Z GALLERIE ZCOMMANDER FREE I purchased a white ivory tree for alomost $400 dollars and the tree came in not wrapped in plastic and most of the leaves were dirty and stained and the vase was cracked with paint peeling. I was told to send in a picture of the damage and someone would follow up with me. I sent the picture but no one ever followed up so after following up myself and speaking to 5 different people I was told I could send the tree back for a refund or exchange. I explained to the rep I had just had surgery and Im not mobile and the boxes I am finding for sale to send the item back cost upwards of $150.00 just for the box. After speaking with a so called manager I was offered a whopping $25.00 refund lol. I attempted to post a bad review reagrdiong this on the z gallerie website but they do not allow bad reviews as you just get a message stated there was an error and your review could not be posted, then you no longer have the option to try and post an review. Also the tree looked like something you can find for about $200.00 cheaper in hobby lobby or just make your self. I just had the worst experience with your customer service ever I intend to write about it on yelp and any other platform I can find! Yesterday I called your customer service because I was trying to place an order for two pillows the Natasha pillows in caramel to be exact and the website would not let me complete my order. When I called customer service and explained to them what was going on I also asked them what were the hours for the Gardena outlet in which they came back after 10 minutes of checking to tell me that their hours are 9 to 3 and that they had those pillows available there. ![]() So this morning I get up and drive 30-35 minutes over to the outlet just to find out that the outlet has been closed since June! When I called back today I talked to a person in escalations, Mariana because I feel like I should be getting a discount for Miss- information and a waste of my time and gas.
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